OverviewYou'll really enjoy shopping the pages of frenchquarterlanterns.com. Not only do we bring you the very best in lighting and lamps, we've given you the tools to make shopping easy.
Though much effort is made to make the frenchquarterlanterns.com website accurate, errors may occur. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your FrenchQuarterLanterns.com purchase you may return it in the original packaging within 30 days. Please see our Return Policy for more information.
Our Commitment To PrivacyYour privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect:Back to top
This notice applies to all information collected or submitted on frenchquarterlanterns.com's website. On some pages, you can order products, make requests, and register to access other areas of the site. The types of personal information collected at these pages are:
How We Use Information:
- Company Name
- Shipping Address
- Email address
- Phone number
- Credit/Debit Card Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data SecurityTo prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
We realize that you may have concerns about using your credit card online, but as most other leading e-commerce sites can attest, shopping online is safer than using your credit card for everyday purchases. However, to better ensure your security and comfort we've equipped our site with the best online security technology available, an encryption system called Secure Socket Layer (SSL).
This technology allows messages or information exchanged between a Web browser and an SSL-enabled Web site to be encrypted before being transferred across the Internet. As an added security measure, a digital certificate or digital ID is required before the SSL system can be installed on a Web site.
A digital ID or Secure Server ID is a unique identifier which tells all visitors that our identity has been registered and certified by an official Certificate Authority (CA), an Internet security service that is responsible for verifying the identification of individuals and organizations on the Internet. Equifax, one of the two most predominant Certificate Authorities, is the issuer of our digital ID. All Secure Server IDs held by Equifax are guaranteed through their protection plan.
Not surprising, most major Web browsers are now equipped with SSL technology. When you're in an SSL enabled browser, a symbol appears on the bottom status bar of a Web page. For example, in Microsoft Internet Explorer, a closed lock appears, while Netscape Navigator uses either a gold key or a closed lock. When you see these symbols you'll know that the Web page form in which you are typing is SSL configured. This means that your credit card number and any other personal information you enter is protected.
Here's how it works. Once you enter the necessary information and forward your purchase request, the information is automatically encrypted (or put into a secret computer code) then transferred across the Internet to FrenchQuarterLanterns.com. As soon as our Web server receives the information it is automatically returned to its original format.
As a final safety measure, we use a credit card verification service from VeriSign to confirm your credit card information. You submit your order. Then we contact VeriSign (via the SSL encryption system) and give them our merchant account terminal ID, as well as your credit card information. VeriSign then contacts the acquiring financial institution to confirm your available credit.
If you have any concerns at all about our level of security, please feel free to ask. If you're still not sure, you may also place your order by calling 1-281-298-5200.
Back to top
How To Contact UsShould you have other questions or concerns about these privacy policies, please call us at 1-281-298-5200, send a note using our online form, or e-mail us: firstname.lastname@example.org
Back to top
We strive to make your entire shopping experience with frenchquarterlanterns.com as convenient and hassle-free as possible - including returns. While we and our manufacturers do our best to provide you with quality products that are packed and shipped with care, we understand that there can be certain nuances with shopping online. We are committed to promptly accommodating your needs whether you receive a damaged product, or you simply change your mind. Please see below for specific return details.
Orders may be canceled up to 48 hours after order placement without any cancellation fees. Orders canceled after 48 hours after order placement will be accessed a cancellation fee to cover costs incurred for production progress of items ordered. Cancellation fees vary depending on products ordered. Please contact us with any questions regarding order placement or cancellation. Orders can not be canceled after they have shipped.
Return of Defective, Damaged, or Items Shipped in Error
Please check all packages upon receipt for defect and/or shipping damage (even if you do not plan on installing it immediately). If you sign for delivery and accept a shipment, we cannot be held responsible for damaged products. French Quarter Lanterns guarantees all products against manufacturer defects for 30 days from the date of delivery. We guarantee all products against shipping damage or items shipped in error for one week from the date of delivery. FrenchQuarterLanterns.com cannot be held responsible for damage received during shipment if a claim is not made within 5 business days of receipt. In the event that you receive the wrong product, a defective product, or a product that has been damaged during shipment, please contact us by phone (1-866-905-4448) or e-mail to request a Return Goods Authorization Number (RGA) and arrange for return shipment. French Quarter Lanterns will pay all return shipping costs and ship an identical replacement to you at no extra charge. Please retain all packaging material for return shipment or freight carrier inspection.
Returns Subject to Charges
If you are not satisfied for whatever reason with your lamp or lighting product(s), and it is not damaged or defective, please contact us by phone (1-866-905-4448) or e-mail within 30 days of delivery to request a Return Goods Authorization Number (RGA) and a return shipping address. Please note that all items must be returned in their original packaging and in 100% sellable condition for credit to be issued. Credit will be issued for the full price of the product(s) minus a 25% restocking fee. (Shipping costs are not refundable) The customer is responsible for all return shipping charges. While we do not recommend a specific carrier for returns, we do recommend that you use a carrier that will provide you with a tracking number. French Quarter Lanterns will not be responsible for any returned items that have been lost in shipment.
PLEASE NOTE: We cannot accept returns on any Special Order items or products that have been installed. All motor freight, expedited shipping charges, and extra shipping charges to Alaska, Hawaii, or Puerto Rico are non-refundable.
Please allow 30 days from the time you return your package for the items to be exchanged or for your credit card to be fully credited. French Quarter Lanterns cannot guarantee a refund on items returned without an RGA number or without its original packaging.
All items purchased through FrenchQuarterLanterns.com are shipped directly from the factory warehouse.
Click here for current shipping rates. Shipping costs for special order items or items not shown on FrenchQuarterLanterns.com will be quoted on an item by item basis.
If no one is usually home during the day, we recommend that you have your order shipped to your business address to ensure a prompt delivery and avoid theft.
Overnight, 2 Day, and 3 Day shipping is available on most items for an additional charge. Please contact FrenchQuarterLanterns.com to obtain a quote.
Shipping to Alaska, Hawaii, Puerto Rico and Canada
Most items can be shipped to Alaska, Hawaii, Puerto Rico and Canada for an additional charge. Please contact FrenchQuarterLanterns.com to obtain a quote. Please note, we can only ship outside the continental US by 2nd Day or Next Day Air.
At this time, we do not accept international orders.
Tracking Your Order
For your convenience, to track your order, FrenchQuarterLanterns.com will send you a tracking number once your order is sent.
If an item is out of stock, we will contact you by email with the estimated lead time if the item will still be available.
After your order is placed, you will receive an email confirmation of your order. In the event that you do not receive an order confirmation, please contact us to confirm that we have received your order. A shipping confirmation with tracking information will be sent by e-mail after your order has shipped.